Retourbeleid

This Return and Refund Policy explains when and how customers may return products purchased from Lamas Western Wear. This Policy applies to purchases made through lamaswesternwear.com.

1. Standard Return Window

Unless a different rule applies under mandatory consumer law, we accept eligible returns within 30 days after delivery.

To be eligible for a standard voluntary return, the item must be unworn, unwashed, undamaged, in the same condition as received, with all original tags and labels attached, and accompanied by proof of purchase. We recommend trying on garments as you would in a store.

2. Returns for Buyer Remorse

We accept returns for eligible non-defective products within the standard return window when the customer changes their mind, subject to the conditions in this Policy.

For buyer-remorse returns, the customer is responsible for return shipping costs unless applicable law requires otherwise.

3. How to Start a Return

To start a return, contact us at:

info@lamaswesternwear.com

Please include your:

Order number
Full name
Delivery address
Item you wish to return
Reason for return
Photos of the item and any relevant packaging

Do not send any product back without contacting us first. We will provide return instructions and, where applicable, a return authorization and return address.

Returns sent without authorization may be delayed, refused, or returned to the sender.

4. Return Shipping Costs

Unless the return is due to our error, a defective product, a damaged product, a wrong item, or another reason for which applicable law requires us to pay, the customer is responsible for return shipping costs.

If we provide a prepaid return label for a voluntary return, the cost of return shipping may be deducted from the refund where permitted by law.

Outbound shipping rates listed in the Shipping Policy are subsidized customer shipping rates for delivery from us to the customer. Return shipping costs may differ from outbound shipping rates.

5. Restocking Fee

We do not charge a separate restocking fee for approved standard returns. However, deductions may apply where permitted by law for return shipping, missing tags, missing labels, damage, or diminished value caused by handling beyond what is necessary to inspect and try on the product.

6. Non-Returnable Items

The following items are not eligible for standard voluntary returns unless defective, damaged, incorrect, non-conforming, or returnable under mandatory law:

Final sale or clearance items clearly marked as non-returnable before purchase
Worn, washed, or used garments
Items damaged by misuse, neglect, modification, improper care, pets, or accidents
Items returned without original tags and labels attached
Items with makeup stains, deodorant marks, pet hair, strong odors, or other signs of use beyond trying on

Mandatory consumer rights are not limited by this section.

7. Damaged, Defective, Non-Conforming, or Wrong Items

If you receive a damaged, defective, non-conforming, or incorrect item, contact us promptly at:

info@lamaswesternwear.com

Please provide your order number, description of the issue, photos of the product, photos of the packaging, and photos of any damaged areas or non-conforming details.

Depending on the issue and applicable law, we may offer a replacement, return for refund, partial refund, or another appropriate remedy.

Do not dispose of the product or packaging until we have reviewed the issue.

8. Refund Method and Timing

Approved refunds will be issued to the original payment method unless otherwise required by law.

For standard returns, after we receive and inspect the returned item, refunds are generally processed within 1-3 business days.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Shipping charges are non-refundable for voluntary returns unless required by applicable law or unless the return is due to our error, defective goods, damaged goods, or an incorrect item.

9. Deductions From Refunds

Where permitted by law, we may deduct from the refund for:

Missing tags or labels
Damage caused after delivery
Use beyond normal try-on
Makeup stains
Deodorant marks
Odors
Pet hair
Other signs of wear that diminish the value of the garment
Return shipping costs
Carrier fees caused by failed delivery or refused delivery

10. Exchanges

We do not guarantee direct exchanges. If you want a different item, size, or color, the usual method is to return the eligible item and place a new order.

11. EU Consumer Right of Withdrawal

If you are a consumer located in the European Union, you may have a legal right to withdraw from your online purchase within 14 days after delivery without giving a reason. Please see our EU Right of Withdrawal Policy for details.